SeaSoul Wellness Ltd

Cancellation & Refund Policy

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Participant Cancellations

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Bookings for classes, activities and events are transferable but non-refundable. 

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Courses and Multi-Session Programmes

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Refunds are not available for sessions missed after a course has started.

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At SeaSoul's discretion, missed sessions may be transferred to a future course where practical.

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One-to-One Wellness Sessions

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For massage, wellness coaching, and other one-to-one wellbeing sessions:

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• More than 48 hours' notice: full refund or rescheduling.

• Less than 48 hours' notice: no refund.

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For retreats: more than 14 days before the retreat

• Full refund minus 10% admin fees.

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7–14 days before the retreat

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• 100% credit towards another SeaSoul activity, valid for 6 months.

Less than 7 days before the retreat

• No refund unless your place can be filled from a waiting list.

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SeaSoul Cancellations

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If SeaSoul cancels an activity, workshop, class, or event, participants will be offered either:

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• A full refund; or

• Transfer to an alternative date or activity.

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Weather & Environmental Conditions

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Where outdoor activities cannot safely proceed due to weather, sea conditions, or other circumstances beyond our control, SeaSoul will aim to:

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• Reschedule the activity; or

• Offer a credit towards a future event.

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Refunds will be considered on a case-by-case basis where rescheduling is not possible.

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Exceptional Circumstances

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We understand that emergencies occur. Requests for refunds outside this policy may be considered at our discretion where exceptional circumstances are demonstrated.

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How to Cancel

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Cancellation requests should be sent as soon as possible to:

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Email: hello@seasoulwellness.co.uk

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Refunds will normally be processed within 14 days of approval.