PRIVACY POLICY

 

SeaSoul Wellness Ltd

Last Updated: 1st June 2026

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1. Introduction

SeaSoul Wellness Ltd (“SeaSoul”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information transparently and securely.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you:

• Visit our website

• Contact us by email, telephone, or online forms

• Subscribe to our newsletter

• Book retreats, workshops, events, or wellness experiences

• Participate in our services and activities

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Data Controller

SeaSoul Wellness Ltd is the Data Controller responsible for your personal information.

Contact Details

SeaSoul Wellness Ltd

Email: hello@seasoulwellness.co.uk

If you have questions regarding this Privacy Policy or your personal data, please contact us using the details above.

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3. Information We Collect

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Information You Provide Directly

We may collect:

• Name

• Email address

• Telephone number

• Postal address

• Emergency contact details

• Booking information

• Payment-related information (processed securely through third-party providers)

• Information submitted through enquiry forms

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Retreat and Event Information

For retreats, workshops, wellbeing events, sauna experiences, cold-water activities, and related services, we may collect:

• Relevant health information you voluntarily provide

• Accessibility requirements

• Dietary requirements

• Emergency medical information

• Information required to ensure participant safety

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We only collect information necessary to provide services safely and appropriately.

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Information Collected Automatically

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When you visit our website, we may collect:

• IP address

• Browser type

• Device information

• Website usage data

• Pages visited

• Date and time of access

This information helps us improve our website and services.

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4. Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

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Contract

To process retreat bookings, event registrations, and related services.

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Legitimate Interests

To:

• Respond to enquiries

• Improve our website

• Manage our business

• Maintain records

• Prevent fraud

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Consent

For:

• Marketing communications

• Optional cookies

• Collection of certain health-related information where appropriate

You may withdraw consent at any time.

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Legal Obligation

Where we must retain records or comply with legal requirements.

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5. How We Use Your Information

We may use your information to:

• Manage bookings and reservations

• Communicate about retreats and events

• Respond to enquiries

• Send booking confirmations and updates

• Provide customer support

• Manage waiting lists

• Ensure participant safety

• Process payments

• Improve our services

• Meet legal and regulatory obligations

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6. Health and Special Category Data

Some information collected for retreats, sauna sessions, cold-water activities, wellness programmes, or related events may constitute special category data under UK GDPR.

We only process such information:

• With your explicit consent;

• Where necessary to protect your vital interests;

• To ensure the safety and wellbeing of participants.

Access to this information is restricted to authorised personnel.

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7. Sharing Information

We may share information with trusted service providers where necessary, including:

• Website hosting providers

• Email marketing platforms

• Payment processors

• Booking and event management systems

• Accountants and professional advisers

• Insurers where required

All third parties are required to handle personal data securely and lawfully.

We do not sell personal data.

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8. International Transfers

Some service providers may store or process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, including:

• UK adequacy regulations;

• International Data Transfer Agreements (IDTAs);

• Standard contractual clauses where appropriate.

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9. Data Retention

We retain information only as long as necessary.

Typical retention periods include:

• Enquiries: up to 24 months

• Newsletter subscriptions: until unsubscribed

• Booking records: up to 7 years

• Financial records: as required by law

• Health information: only as long as reasonably necessary for safety and operational purposes

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10. Security

We use appropriate technical and organisational measures to protect personal information, including:

• Secure website hosting

• Password protection

• Access controls

• Encrypted connections (SSL)

• Secure payment systems

While no online transmission is completely secure, we take reasonable steps to protect your information.

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11. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent

• Lodge a complaint

To exercise your rights, contact us using the details provided above.

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12. Complaints

If you are unhappy with how we handle your data, please contact us first.

You also have the right to complain to:

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113

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13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

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14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with a revised “Last Updated” date.

 

 

COOKIE POLICY

SeaSoul Wellness Ltd
Last Updated: 1st June 2026

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What Are Cookies?

Cookies are small text files placed on your device when you visit a website.

They help websites function properly, remember your preferences, and provide information about how visitors use the site.

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How We Use Cookies:

SeaSoul Wellness Ltd uses cookies to:

• Ensure the website functions correctly

• Improve website performance

• Understand visitor behaviour

• Remember user preferences

• Support security features​

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Types of Cookies We Use:

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Strictly Necessary Cookies

These cookies are essential for the operation of the website and cannot be switched off.

Examples include:

• Security cookies

• Session management cookies

• Booking functionality cookies

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Analytics Cookies

These help us understand how visitors use our website.

Examples may include:

• Google Analytics

• Website performance monitoring tools

Analytics cookies are only used with your consent.

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Functionality Cookies

These remember choices you make, such as:

• Cookie preferences

• Form information

• User settings

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Marketing Cookies

If enabled in the future, these may be used to:

• Measure marketing effectiveness

• Deliver relevant advertising

• Track engagement across platforms

Marketing cookies will only be used with your consent.

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Managing Cookies

When you first visit our website, you will be presented with a cookie consent banner.

You can choose to:

• Accept all cookies

• Reject non-essential cookies

• Customise your preferences

You can also control cookies through your browser settings.

Please note that disabling certain cookies may affect website functionality.

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Third-Party Cookies

Some third-party services embedded within the website may set their own cookies, including:

• Google Analytics

• Embedded maps

• Video hosting services

• Social media content

These providers have their own privacy policies and cookie practices.

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Changes to This Cookie Policy

We may update this Cookie Policy periodically.

Changes will be posted on this page with an updated revision date.

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Contact Us

If you have any questions regarding this Cookie Policy, please contact:

SeaSoul Wellness Ltd

Email: hello@seasoulwellness.co.uk